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Social Media |
When it involves marketing on the
varied social media platforms, everyone wants in on the action. Social media
marketing, on the surface, looks like a comparatively simple concept. Just
create your accounts on Facebook and Twitter, then upload some content and
links, and you're done. Setting up profiles and tweeting links is simple.
Building your brand, so you have a broad reach and influence in your industry is
a whole different story. Having a good, or even great, social media presence can
help your business grow. Unfortunately, this is really only possible if you can
develop a large following and learn how to provide them with what they want.
When it comes to your company's social media presence, you've taken all the
steps necessary to get your name out there. You've taken the time to set up your
social media accounts on all the major sites, and you've set up a routine and
are posting content on a regular basis. You are interacting with your customers
and using the various sites as an opportunity to share information about your
services and products. Unfortunately, social media marketing isn't just about
being consistent and posting content regularly; it's also about giving your
customers the opportunities to interact with your business.
It is through this
interaction that you will be able to build substantial relationships with your
customers and elevate their opinion of your business. If you are using social
media in hopes of growing your business, here are five ways to elevate your
presence on social media and gain the following that you need to grow your
business successfully.
- Look for Opportunities for Discussions.
When you are
trying to elevate your social media presence, you have to look for opportunities
to engage your audience in relevant and value-added discussions. You need to ask
the following questions.
- What is the current hot topic in your industry?
- Are their questions that are important to your customers?
For example, if you’re marketing ice cream, you might ask the following questions.
- Do my customers prefer the traditional flavors like chocolate or vanilla, or do they like to get a little wild and get crazy flavors?
- What process do my customers use to select the perfect scoop of ice cream? For this type of situation, you can conduct a simple poll to get a better understanding of what the majority of your customers like. However, it can't always be about answering simple questions. Instead, you need to give your customers the chance to engage in the discussion.
Open-ended questions create better opportunities for you to participate in discussions and debates with your customers, more so than multiple-choice questions. If you have a more complicated marketing campaign, you will have an equally sophisticated collection of topics that will provide you with the opportunity to keep your audience up and debating into the wee hours of the morning. An added advantage is that every time one of your posts receives a comment, it increases the chances that they’ll see the next post. You want to ask questions that your customers understand enough about the topic to be able to debate.
- Create Chat Times
The more significant your company, the more difficult it will be to connect with all your customers on a personal level. Smaller companies, however, can use the personal interactions that they have with their audience to increase customer satisfaction.
Choose one of the social media platforms and create an
event or a hashtag that will give you the opportunity to chat with your
customers. During the event, provide them with troubleshooting tips and provide
suggestions on how to make their experience with your service or product better.
Ask them to provide you with questions, being sure to give them serious and
thoughtful answers.
Setting up specific times to chat with your customers is a
great customer interaction strategy because it gives your audience particular
times when they know that they will be able to reach you.
As you plan your chat
times, go in with a specific list of topics that you would like to discuss.
However, don't feel as though you have to stick to the list. Let your customers
take the lead and discuss topics that are of interest to them.
If the
conversation starts to falter, you can dive into your list of pre-planned issues
to help get them re-engaged in the discussion. You might want to recruit several
members of your marketing team to help field questions and deal with traffic.
- Use Visuals
Visuals go together with social media like peanut butter and jelly.
In fact, images are regarded as the most crucial tactic that you can use to
optimize your content for social media.
It has also been shown that they get
more engagement than text alone. So, to start making a significant impact on
social media, it is imperative that you start posting more images to your social
media accounts.
Now, not just any image is going to do. Posting generic, stock
photos to your channels aren't going to do the trick. Some of the most shared
and successful photos that you can post include:
- Team photos
- Pictures of your customers
- Pictures from your events
- Pictures from behind-the-scenes
- Infographics
- Quote photos
These types of photos all have one thing in common; you make them. You also want to be sure to brand custom graphics with your website name or company logo so that your audience can easily trace them back to you.
There is
always the potential that an infographic or selfie will go viral and get shared
by authorities in your industry, making it a quick and easy way to elevate your
presence on social media.
- Conclusion
Social media is now the place for
businesses and makes to be. As more and more companies and organizations begin
to interact in social media, it's vital for you to up your game and outshine
your competition. Social media offers your business a platform that permits you
to urge in-tuned together with your customers and understand them better. This
allows you to provide them with better customer service and deliver what they
need. Improving your social media presence and engagement is that the key to
earning more fans and followers. Unfortunately, elevating your presence is going
to take a lot of hard work and creativity. By implementing these five techniques
into your social media marketing strategy, you’ll start to get more exposure,
broadening your reach, and building your brand. It won’t happen overnight, but
with time and dedication on your part, you’ll be able to gain the social media
recognition for your business and reap all the rewards.
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